These Terms & Conditions govern your use of the Flowers Pimlico online store for flower delivery services throughout Pimlico and the surrounding areas. By placing an order with Flowers Pimlico through our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. Please review them carefully before making any purchases, as they outline both your rights and your obligations in relation to our service.
These Terms & Conditions apply to all customers ordering flowers online for delivery in Pimlico and adjacent locations covered by our delivery network. If you are accessing our service from outside these areas, or arranging delivery beyond them, please be aware that some terms herein may not apply or be limited by geography. Our flower delivery services are tailored to ensure reliability and satisfaction for customers within the Pimlico region, as well as the immediate surrounding districts.
To place an order for flower delivery through Flowers Pimlico, please follow the instructions provided on our website. Upon browsing our range of floral arrangements and selecting your desired products, add your chosen items to your online basket. When you are ready to proceed, continue through our secure checkout. You will be required to provide delivery information, recipient details, and any personalised messages for inclusion with your bouquet.
All orders are subject to acceptance and flower availability. Once an order is submitted, you will receive an order confirmation acknowledging receipt. This confirmation does not constitute acceptance but serves as an initial acknowledgment of your interest. Acceptance of your order, and the formation of a binding contract, occurs upon dispatch of your order and issuance of a dispatch confirmation. Should we be unable to fulfil your exact specification, we reserve the right to offer a suitable alternative or issue a full refund if satisfactory resolution is not reached.
It is the customer's responsibility to provide accurate delivery details. Flowers Pimlico cannot be held responsible for failed deliveries resulting from incorrect or incomplete information.
All prices displayed for floral products available through Flowers Pimlico are inclusive of VAT but exclude delivery charges unless stated otherwise. Delivery charges, if applicable, are clearly specified and added at checkout before payment is taken. Prices and promotions may be updated or withdrawn at our discretion and will not affect orders already confirmed.
Payment must be made in full at the time of ordering. We accept major credit and debit cards, and may also provide additional secure online payment options from time to time. Your order will not be processed until payment is successfully cleared. Should payment not be authorised or withdrawn by your bank or payment provider, your order will be cancelled and no delivery will take place.
We employ industry-standard security measures to ensure that your payment and personal information are handled safely and in accordance with UK data protection regulations.
Flowers Pimlico offers delivery throughout the Pimlico area and other covered neighbourhoods. Orders placed for delivery outside our delivery radius may be subject to cancellation and refund. Standard delivery typically operates Monday to Saturday, excluding public and bank holidays, unless otherwise stated at checkout. We aim to deliver all orders on the specified delivery date but cannot guarantee specific times of day.
Should a delivery attempt be unsuccessful due to unavailable recipient or inaccessible premises, we will follow instructions provided in your order (for example, leaving with a neighbour). If no feasible alternative is available, a redelivery may be attempted or fresh arrangements may be required, for which additional fees may apply.
Flowers are perishable goods and we endeavour to deliver them in optimal condition. Please inspect arrangements upon receipt and contact us promptly with any concerns, utilising the care guidelines provided to maximise bouquet longevity.
You have the right to cancel or amend your order up to 24 hours prior to the scheduled delivery date. All requests for order cancellation or changes must be submitted through your Flowers Pimlico online account or by using the specified methods set out on our website. Orders cancelled or amended after this window may not be eligible for refund as flowers are perishable and may have already been prepared for dispatch.
Should you wish to cancel an order that is yet to be dispatched, you will receive a full refund using the original method of payment. For orders already in preparation or dispatched, please contact us immediately to discuss available options; efficacy of cancellation or change requests cannot be guaranteed once an order is in transit or delivered.
We reserve the right to refuse order amendments that conflict with our delivery capabilities or product availability, or to cancel orders where we are unable to fulfil your request, in which case a full refund will be offered.
If you are dissatisfied with the quality or condition of your flowers upon delivery, please notify us within 24 hours of receipt. We require a photograph of both the bouquet and its packaging in order to investigate and process your complaint. Refunds or replacements, where applicable, will be made at our discretion and in line with your statutory rights as a consumer in the UK.
Given the perishable nature of flowers, returns are generally not possible unless the product is defective or damaged on arrival. Non-perishable items such as vases or add-on gifts may be considered for return in accordance with our standard procedures. For all return enquiries, full details and guidelines are available through your customer account section.
All arrangements are crafted by hand and subject to seasonal availability. Images displayed on our website are for illustrative purposes only. Colours, varieties, and presentation may vary from those depicted, but overall quality and value will be maintained. Where a particular flower or accessory is unavailable, Flowers Pimlico reserves the right to substitute with a comparable product of equal or greater value at no additional cost. You will be notified at the earliest opportunity if substantial changes are required.
You must be at least 18 years old and legally capable of entering into binding contracts to place an order with Flowers Pimlico. You agree to provide accurate and complete information at every stage of the order and delivery process. It is your responsibility to ensure that you, or an authorised recipient, are available to accept delivery on the specified date.
Access to our website, including use of your customer account, must not involve fraudulent activity or unauthorised use. Flowers Pimlico reserves the right to terminate accounts or refuse orders suspected of misuse or violation of these Terms & Conditions.
Flowers Pimlico will use all reasonable care and skill in fulfilling your order. Our maximum liability for any loss or damage arising from our services is limited to the amount paid for the relevant order. We are not liable for delays or failures in performance resulting from events beyond our control, including but not limited to strikes, adverse weather conditions, or supply chain interruptions.
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence, or for fraud, or any other liability that cannot be excluded or limited under applicable law. Use of our website and flower delivery service is at your own risk, and we accept no liability for any indirect or consequential loss.
All content, images, and materials on the Flowers Pimlico website remain the property of Flowers Pimlico or its licensors and may not be used, replicated, or distributed without prior written consent. Access to and use of our online shop is granted for personal, non-commercial purposes relating to floral orders only.
We collect and process your personal information in accordance with applicable UK data protection laws and our Privacy Policy. Information provided during the ordering process is used solely for the purposes of processing your transaction, delivering your flowers, and communicating with you regarding your order.
We do not store payment details post-transaction, nor do we sell or provide your information to third parties for marketing purposes, except as required to fulfil your order or comply with legal requirements.
Flowers Pimlico reserves the right to update or amend these Terms & Conditions at any time. Any amendments will be published on our website and will apply to future orders. Continued use of our service following any such change will constitute your acceptance of the revised terms.
These Terms & Conditions and any contract arising from your use of the Flowers Pimlico service will be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions regarding these Terms & Conditions, or for further information about our flower delivery services in Pimlico and the surrounding areas, please refer to our website's customer support section. You can also contact us using the methods set out on our website during our stated business hours.
By placing an order with Flowers Pimlico for online flower delivery in Pimlico or the nearby localities, you agree to abide by these Terms & Conditions. We thank you for choosing Flowers Pimlico and commit to making your flower delivery experience timely, beautiful, and secure.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 6 Warwick Way, Pimlico, London, SW1V 1RU.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Pimlico, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Pimlico.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
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