Our Flower Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee for Pimlico

At Flowers Pimlico, we take immense pride in supplying the highest quality, freshest blooms for all Pimlico households and businesses. Our local team of florists carefully selects flowers daily to ensure you receive only the finest arrangements. We stand by our Fresh Flowers Guarantee: if your flowers arrive wilted or below expectation, we will make it right.

Damaged-on-Arrival Policy

Your complete satisfaction is our priority. In the rare event that your flower order arrives damaged, wilted, or not as described, please contact us as soon as possible on the day of delivery. To assist us in efficiently resolving your concern, we may request a photograph of the received floral arrangement. Rest assured, our team will prioritise your case to ensure a swift resolution.

Freshness Window

We guarantee the freshness and visual appeal of your flowers for a minimum of 5 days from the date of delivery, provided you follow our care instructions supplied with every order. If your flowers show signs of significant wilting or spoilage within this window, let us know promptly. We are committed to upholding our Pimlico fresh flowers guarantee and want your arrangements to bring lasting joy.

Refund and Replacement Options

If your flowers arrive damaged or do not last for our guaranteed period despite proper care, you are eligible for a full refund or a complimentary replacement arrangement—your choice. Please inform us of your preference when you get in touch. In some cases, we may request the original flowers be returned for quality assurance, or require a photo for our records. Our refund or replacement process is straightforward and hassle-free because we want every customer to shop with confidence.

Complaints Process

Your feedback is important to us. If you have any complaints about our products or services, please reach out to our customer support team as soon as possible. We promise to thoroughly investigate every complaint and respond quickly—usually within 1-2 working days. During our investigation, we may ask for supporting information (such as photos). Our aim is always to resolve complaints to your complete satisfaction and to preserve our reputation as Pimlico’s trusted local florist.

Trusted Pimlico Florist: Serving Our Community

As an established floral business in Pimlico, we serve not only households but also local offices, retailers, and businesses who rely on our consistent service and fresh flowers guarantee. Our relationship with the community is based on trust, quality, and reliability. When you choose Flowers Pimlico, you are choosing a committed local provider dedicated to delighting every customer—every time.

Contacting Us About Returns or Complaints

If you experience any issue requiring a return, refund, or would like to register a complaint, please refer to your order confirmation for the easiest way to reach us. Our team is ready to resolve your concerns efficiently, ensuring that you always receive the beautiful, fresh flowers you expect from Pimlico’s favourite florist.